PATIENT SATISFACTION SURVEY
Please take our short survey to give us your view on our services. Access the survey via the link or copy and paste the URL into your browser.
Please note that all patients are expected to wear appropriate clothing during the hot weather - tops and shoes are required.
TELEPHONE CALL RECORDING
We record all incoming and outgoing telephone calls for training and monitoring purposes.
Pulmonary Fibrosis Support Group
Pulmonary Fibrosis Support Group
Tuesday 17th July 2018
The Practice will close at 12.30pm for staff training and re-open on Wednesday 18th July at 8am. In the event of a medical emergency please call NHS 111.
FROM 1st JULY 2017
We will no longer be accepting paper prescriptions at the Surgery for processing. All repeat prescription requests will be dealt with by the POD. Please call 0300 131 1100.
You will need to nominate a pharmacy to send your prescription to and call the Practice if you wish to give permission for someone else to call on your behalf.
If you think that this will cause undue problems please address your concerns, in writing, to the Practice Manager.
Dr Stacey Dale will be leaving the Practice on June 20th 2017. We wish her every success at her new Surgery.
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See under Further Information to the right of this page
Prescription Ordering Direct (POD)
From January 2017 repeat prescription requests will be processed by the NHS Prescription Ordering Direct Service delivered by Dartford, Gravesham & Swanley CCG , helping to improve care to patients and reduce medicines waste.
You will need to phone the POD service on 0300 131 1100 to order your medicines, instead of phoning or visiting your pharmacy to make an order. The POD will arrange for your prescription to be sent electronically to a pharmacy of your choice and dispensed as normal.
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Foundation Year Doctors
This practice has been accredited as being suitable for the training of Foundation Year 2 (FY2) doctors which means we have achieved a number of standards which have been assessed by Health Education England.
These Qualified doctors are gaining experience of General Practice before finalising their career specific pathway and they will have slightly longer consultation times. If you would prefer to see one of our regular GP's and not see an FY2 please let the reception staff know.
We hope you will support us in this training of our NHS colleagues.
We will shortly be using a text messaging service to remind patients of their appointments and to invite them to book for various clinics. Please make sure that we have your correct mobile number. If you wish to opt out of this service please do so at Reception.
From Monday 16th May 2016 the Surgery will be closed from Monday to Friday between 12.30pm and 1.30pm.
Named Allocated GP
All patients at the Surgery are registered with the Practice but each patient has their own named allocated GP. Please telephone the surgery if you would like to know who your allocated GP is.
The Surgery was inspected by the Care Quality Commission on October 7th 2014 and in all areas received a grading of "Good". You can read the full report here:
CQC Quality Report - The Cedars Surgery
Online Access to Medical Records
From 31st March 2015 patients will be able to access their online Patient Summery data as well as book appointments and order repeat prescriptions. Sign up at Reception (you will need photo id). If you are already signed up to online services you will be required to provide photo id to access the new service.
When did you last have your blood pressure checked? Come in to the surgery and use the BP machine (ask at Reception). If you have your own BP monitor please bring in your readings so we can update your records.
Patient Participation Group
If you would be interested in joining our PPG please click on the link on the right hand side of this page or ask in the Surgery.
You can now cancel your unwanted appointment by text messge on:
Include the date & time of the appt, who your appt is with and your initials and date of birth.
Please do not use this number for anything else.
We have a number of trained Dementia Friends at the Surgery
See the Dementia Diary produced by the Swanley Dementia Friendly Community Forum
24hr Dementia Helpline: 0800 500 3014
HEALTH HELP NOW
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Health Help Now News
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Do you need to re-order your medication? Visit our prescriptions page to find out how you can order your medication. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
(Site updated 04/07/2018)